Privacy Policy – Luna Commercials Ltd

 Luna Commercials Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under the Data Protection (Bailiwick of Guernsey) Law 2017.

1. Who We Are

Luna Commercials Ltd is the Data Controller for the personal information we process in order to operate our business, manage customer relationships, and provide our services.

2. Information We Collect

We may collect the following types of personal data:

• Contact details — name, address, phone number, email.
• Communication data — enquiries, emails, and messages you send us.
• Technical data — IP address, browser type, and basic website usage information.
• Marketing preferences — if you choose to receive updates from us.
• Information from third parties — such as publicly available sources or service providers.

3. How We Collect Your Information

We collect data when:

• You contact us by phone, email, or through our website.
• You request a quote or use our services.
• You update your marketing preferences.
• Our website uses cookies or analytics tools.

4. How We Use Your Information

We use your personal data to:

• Provide and manage our services.
• Respond to enquiries and communicate with you.
• Maintain business records and meet legal obligations.
• Improve our website and customer experience.
• Send marketing communications (only with your consent or legitimate interest).

We never sell your data.

5. Legal Basis for Processing

We process your data on one or more of the following grounds:

• Contract — to provide services or prepare quotes.
• Legitimate interests — to operate and grow our business in a way that does not override your rights.
• Consent — when you opt in to receive marketing communications.
• Legal obligations — where required by law or regulation.

6. Sharing Your Information

We may share your data with trusted third‑party service providers who support our operations (e.g., IT services, secure data storage). These providers only process data under our instruction and in compliance with data protection law.

We may also share information with regulators or law enforcement where legally required.

7. Data Security

We take appropriate technical and organisational measures to protect your information, including secure servers, restricted access, and encrypted website connections.

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data where appropriate.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing at any time.

To exercise your rights, please contact us using the details below.

10. Contact Us

For any privacy‑related queries or requests, you can contact our Data Protection representative at:

Email: office@lunacommercials.gg Address: Luna Commercials Ltd, Unit 3 Bromley House, Bulwer Avenue, St Sampsons, Guernsey, GY2 4LQ

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date